Consumers

Sebelius says more Latino outreach is needed, meanwhile commercial enrollees are popping up more often

While 4.2 million have signed up for private plans, quite a few of them also have a sense of humor

Plans have opportunities to bridge the transition for non-grandfathered plans and PCP payments under ACA

While patients may complain about the rising cost of their healthcare, few of them appear willing to do much about it, according to a new survey.

These approaches exemplify the path health plans need to take for effective consumer centricity.

Pushback from members has caused regulators to take notice.

Estimates show a reduction in expected coverage levels in 2014.

HHS: Exchange plans should respond to consumer wants

Avoiding disclosure of sensitive information on EOBs could make coverage more appealing to young people.

62% of young adults believe they are less at risk for a major illness or medical condition than the average American.

Reach 18 to 34 year olds through social media and innovative products

Premium increase unlikely in 2015.

URAC recognizes best practices

Focus on exchanges gives plans an opening to repair their image among consumers.

Reinvent your market approach for long-term survival

Discussion leaves a sense of uncertainty as to how coverage rules will play out

There are 20 states choosing not to expand their Medicaid programs under the ACA.

Will ACA exchanges earn 90% satisfaction ratings someday?

Few feel prepared for March deadline

Cloud, mobile, healthcare analytics and technology create new possibilities for better medical intelligence, benefits design and care.

Plans see partially accurate 834s

A fraction of consumers who could be buying plans actually did

About 17 million consumers will be eligible for subsidies in exchanges

Sudden change requires plans to weigh financial impact

Industry metrics must move beyond HEDIS measures