Consumers

Health plans must find new and meaningful ways to connect with patients of diverse backgrounds.

The first-year results of the ACA’s Risk Adjustment Program are in. Find out how it worked out and what insurers need to do next.

There are more than 165,000 health- and wellness-related apps for iOS, but overall engagement remains low outside the top 10. To best benefit users, who should be responsible for health and wellness apps-employers, healthcare insurers or individual consumers? It depends.

How approaching the open-enrollment process with a customer-centric mindset promotes member retention.

Creating a national data policy framework for empowered consumer choices.

With new requirements from CMS on the horizon, how will the shift to value-based care impact consumers, payers, and providers?

MACRA, which will further the shift to value-based reimbursement, has industry insiders grappling with the complexities, particularly those related to reporting guidelines for providers.

An expansion of the ACA requires health plans to cover a new preventive service: Regular nutritional counseling for millions of overweight Americans with other health risks.

Health insurance coverage remains a huge challenge for small businesses due to cost. Health plan providers and brokers are in a unique position to address these challenges and target the working uninsured with affordable options for coverage.

The Leapfrog Group announced its Hospital Safety Scores, which gives hospitals a grade of “A” through “F” for patient safety.

Here are the top ways to strengthen health information technology to advance value-based, quality care.

At AMCP, four stakeholders representing the specialty pharmacy perspective, manufacturer perspective, payer perspective, and PBM perspective shared their thoughts on the future of specialty pharmacy.

Experts says UnitedHealthcare’s new boutique-style health plan is designed to drive innovation in primary care.

Following on the heels of UnitedHealthcare, Highmark weighs whether staying on the exchange marketplace will be viable.

Here is an analysis of trending technologies and how they affect patient satisfaction.

Don’t let these common misconceptions stop you from this high-impact, low-cost way to engage with patients.

New research: Hospitals risk millions from failure to provide consumer-friendly mobile apps. How to achieve exceptional consumer experience.

How can plans and providers turn the dial up on member engagement? We asked three experts to weigh in.

A new Urban Institute study looks at the availability of antidepressants in marketplace insurance plans.

Brad Fluegel, chief healthcare commercial market development officer at Walgreens, discusses what managed care organizations and healthcare executives can learn from the success of retail clinics.

If most patients are not going to exceed their deductible in a given year, they are now “consumers” and are looking for differentiators that offer fixed fee care.

A new health rankings report indicates in which states health plans and health executives encounter the most challenges when caring for seniors.

Even though e-cigarette smoking is on the rise, wellness programs are not giving smoking cessation nearly enough attention or resources, according to a new HealthMine survey.

A new healthcare cost transparency law in New York State created to protect consumers requires insurers to publish clear information about health plan rules.

Consumers searching for health information on Google will now see results from Mayo Clinic in a feature box at the top of the return screen.