Consumers

Americans Are in the Dark About Accessing Healthcare Coverage

October 22, 2018

A survey from insuranceQuotes.com has surprising findings about open enrollment and the ACA.

Three Surprising Things Health Execs Should Know About Health Literacy

September 18, 2018

If all consumers had a high understanding of how to navigate the healthcare system, health insurers could save billions of dollars a year. Here’s what you should do.

How Technology Helps Healthcare Organizations be Successful in Value-Based Care

August 24, 2018

Measuring success in the value-based care era requires establishing a baseline and implementing new technology tools.

Why Consumer-Centric Care is Lagging

August 16, 2018

New research from Prophet shares five key shifts healthcare organizations can make in the move toward consumer-centricity.

How Providers Can Help Patients Reach Their Health Goals

July 09, 2018

A new Aetna study has surprising findings about how people are looking at their healthcare holistically and are seeking ways to improve well-being.

Two Things to Know About the Patient as the New Healthcare Payer

March 23, 2018

Eye-opening analysis from TransUnion Healthcare reveals patients continue to see rising costs.

Are Virtual Agents Ready to Interact with Your Healthcare Consumers?

February 26, 2018

Eye-opening research by NTT DATA Services sheds light on healthcare consumer satisfaction with virtual versus human agents.

Seven Ways to Help Patients Access Costly Cancer Drugs

January 30, 2018

Two new studies reveal that cost-restraints can keep patients from accessing life-preserving cancer drugs.

Three ways healthcare executives can uncover consumers at risk for flu

January 11, 2018

With influenza activity increasing sharply, here’s how healthcare executives can determine which health plan members are at risk for the flu.

Three ways to make healthcare consumers happier

December 24, 2017

A new survey has eye-opening findings about the status quo one-size-fits-all health plan.