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Executive-level decisions can be complicated. Here’s seven ways to turn to others to gain valuable insight.
“Networking is more than just having a membership in a professional association,” says Susan RoAne, a keynote speaker and best-selling author of How to Work a Room andThe Secrets of Savvy Networking.
“Executive-level decisions are complicated and there’s often no right answer,” says Leslie Snavely, chief digital officer, CHG Healthcare, a healthcare staffing company based in Salt Lake City. “It’s important to be able to turn to others to get insight that may not be available within your organization or even your industry. Networking allows you get a wider perspective or different ideas than you could find on your own.”
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According to RoAne, who is also recognized by Forbes as one of the top 25 networking experts, knowing and working with colleagues has multiple benefits, including:
“Last, but not least, connect with a network of contacts, colleagues and make friends,” she says. “Healthcare execs are familiar with the research that shows that, over time, people with social relationships/networks are happier, healthier, and live longer-good reasons to me to have a network,” RoAne says.
Gregory Makoul, PhD MS, founder and CEO, PatientWisdom, a digital technology company in New Haven, Connecticut, shares a similar viewpoint. “The main benefit of networking is sparking and sharing ideas. “Healthcare execs should be open to learning from everyone,” Makoul says.
From experts, here are the seven top networking tips for healthcare executives:
1. Attend professional events
“It's important to be very selective about which to attend-I tend to focus on smaller conferences as venues for meeting people who are working hard to solve big problems,” says Makoul.
“Industry tradeshows, conferences, symposiums, and professional organization meetings are a great way to be in front of your target market in volume,” says George Tierney, COO/EVP, product development & marketing at SnapMD, a telehealth company located in Glendale, California. “Everyone you want to be in front of is gathered at these events specifically to talk about their business.”
At association events, Ashok Rai, MD, president and chief executive officer at Prevea Health, a Green Bay, Wisconsin-based healthcare organization that provides primary and specialty healthcare, gains just as much insight from hallway conversations with peers as from structured programming.
“I also find great value in role-based groups, such as the AMGA CEO Leadership Council, as they offer a way to connect with others facing similar issues,” Rai says. “I’m able to share my experience to help others and I takeaway new ideas to implement in my organization. Expanding your view outside your own organization is oftentimes a catalyst for change and improvement.”
RoAne suggests going to every event with a new attitude: “Don’t wonder how you have to meet, move the dial and think ‘I wonder who I get to meet’?”
2. Online networking can lead to real-life help
“Following thought leaders online can broaden your understanding and make you better at your job,” says Snavely. “There are people I’ve connected and interacted with through LinkedIn or Twitter who I’ve later met at conferences or events. Those digital interactions led to real life relationships with people I can turn to when I need help or advice.”
Tierney agrees that combining online networking with face-to-face interaction is crucial. “The more methods you utilize to get in front of people, the more successful you will be,” says Tierney. “Networking is a game of numbers-with so many social media outlets available to you today, networking online is easier than ever and paramount to staying connected with important people in the healthcare industry.”
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Publishing an article online, whether on LinkedIn or a trade publication, is another angle to online networking. “A LinkedIn article can generate engagement with other experts on the subject, former colleagues, and those simply interested in the topic,” says Grace Emerson Terrell, MD, MMM, FACP, FACPE, chief executive officer, Envision Genomics General Internist, Wake Forest Baptist Healthcare Cornerstone Internal Medicine. “It’s targeted networking in the sense that there’s a common issue, but it’s also broad since you never know who might share it with their own online network.”
3. Know how to work a room
“It matters not if you label yourself as shy, introverted, or extroverted,” RoAne says. “What matters is that, in your own way-whatever that way is-you meet, mix and mingle with colleagues, members, clients, and constituents.”
4. Prepare a self-introduction
“There won’t be someone to introduce you around,” RoAne says. “Offer a seven- to nine-second pleasantry; link it to the event at hand to give people a context for why you are there; give people the benefit of what you do rather than a title. By doing so you give them something about which to ask a question, share a thought.”
5. Prepare for conversations then follow-up
“Check organizations’ websites, researching via Google, LinkedIn, or Facebook,” RoAne says. “Read any association journals and local and national newspapers. They have all the information, material, news, and highlights to prepare and familiarize. Then, follow up from a conversation via LinkedIn, association website, Facebook, WhatsApp, or email within three days. Savvy networks stay in touch.”
6. Talk to people standing alone
“It’s easier than getting into a group,” RoAne says. “They just may be shyer than you and would welcome meeting you.”
Snavely shares a similar viewpoint. “When you go to a conference, it’s easy to stick with the group of people you already know,” she says. “But it’s important to push yourself out of your comfort zone and meet new people. Otherwise, you’re missing out on a valuable opportunity to learn from others. If you’re shy, bring a wingman. Keeping a friend close by can give you the confidence to be a bit more outgoing.”
7. Join a collaborative
A collaborative enables executives from different organizations to work together and learn from their peers, according to Jerry Penso, MD, MBA, president and chief executive officer, AMGA, a trade association leading the transformation of healthcare in America. “In healthcare, we are all driving continuous improvement for our organizations but the reality is no one organization has all the answers,” Penso says. “Coming together in a shared learning environment drives us to explore innovative solutions, learn what has worked and apply proven best practices to our own organizations.”