
Health plans should be using data, digital tools and human support to identify potential disruptions early, and whether a member is changing plans or managing a new health condition, the experience should feel guided rather than overwhelming.
When Congress returned from its August recess after Labor Day, it lookedlike partisan politics combined with a national economic slowdown mightderail action on patients' rights legislation along with bills to reformthe Medicare+Choice program or establish a Medicare drug benefit. Democratsand Republicans were having trouble agreeing on spending programs, and interestgroups were squabbling over how to craft a fair pharmaceutical coverageprogram for seniors.







