Healthcare organizations can have every good intention of improving patient care, operations, or employee safety and satisfaction, but without an effective strategy to communicate plans, those efforts can fall flat.
Communication really is the cornerstone of healthcare. Physicians interview patients, and patients describe symptoms. Clinicians must communicate with larger healthcare networks about their patients, as well as with payers. When any one of these communication systems fails, quality of care and outcomes suffer, according to the Institute for Healthcare Communication.
There is no single way to improve communication—it’s a multi-pronged approach.
Here is advice from industry experts on how to advance your communication strategies at every level.