Technology-related Predictions for 2020

Healthcare grows smarter to meet end-user demands.

Artificial intelligence (AI) for doctors and administrators; optimizing delivery time of services to patients through virtual care adoption; and virtual desktop infrastructure (VDI) are some of the technologies that will impact the healthcare market in 2020 and beyond, predict experts from virtualization technology provider HiveIO of Hoboken, New Jersey.

“The healthcare industry is evolving thanks to AI. As a result of data’s increasing perceived value, healthcare organizations will go to greater lengths in collecting data to meet end-user demands in 2020,” says George Nealon, vice president of global sales at HiveIO. “By capturing more personal data, healthcare organizations will be able to more accurately assist patients and predict their needs. “For example, in the next five to 10 years, we will see patient biometrics sent directly from their gym or IoT (Internet of Things) device to their doctor’s office. Doctors can then use the data in conjunction with an AI-enabled software to proactively diagnose patients. This type of automated diagnostics takes away subjective bias and should make for better, faster healthcare.”

Optimizing the time taken to deliver frontline services to patients will get a renewed focus, with virtual care adoption continuing to accelerate in 2020 as organizations find better, more innovative ways to service their patients while cost-effectively delivering healthcare, says Toby Coleridge, HiveIO’s vice president of product.

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“Technology will continue to be an integral part of the healthcare industry with new technologies, such as augmented reality, becoming mainstream allowing both doctors and patients to visualize healthcare,” he says. “This may ultimately remove the necessity for in-person visits by patients to primary care physicians.”

Coleridge says the way clinical staff interacts with IT will continue to evolve, especially as healthcare organizations look at ways to maintain and attract top talent.

“The amount of time physicians and clinical staff spend on simple tasks such as inputting data, waiting for IT, or moving between terminals should be under scrutiny, and improving their end-user experience can have a dramatic effect on reducing their levels of stress,” he says.

He predicts virtual desktop infrastructure will continue to be a key tool for healthcare to deliver a first-class end-user experience, and VDI adoption will increase in healthcare during 2020. He cautions, “Facilities that are slow to adapt will suffer.”