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Insights from MGMA’s data report tracks key performance indicators and best practices for optimizing patient access and sustaining financial viability through the pandemic.
As the healthcare industry continues to navigate the COVID-19 pandemic, benchmarking operations through 2020 can provide a strong baseline for medical practices and their ability to survive in the coming months and along their road to recovery.
Medical Group Management Association (MGMA), in conjunction with its annual MGMA DataDive Practice Operations Report, released a report, “Benchmarking for Patient Access in a Post-COVID-19 World,” to provide guidance and insights for medical practice administrators and physician leaders as they progress back to pre-COVID-19 levels of appointment availability and volume, and to have valuable data benchmarks to aspire to in the new normal.
“Through this period of uncertainty and anxiety during a global pandemic, patients still need care," says Halee Fischer-Wright, MD, MMM, FAAP, FACMPE, president and CEO of MGMA. "A June 2020 survey found more than half of patients (57%) report having a medical condition requiring immediate attention. One of the keys to restoring patient visit volumes and avoiding deferred care is ensuring that these patients feel safe when returning to their medical practice office. Medical practices need to win patients’ trust and this benchmarking data will allow medical practices to make necessary adjustments that will allow them to remain competitive in this ever-evolving industry.”
“Benchmarking for Patient Access in a Post-COVID-19 World” includes fundamental metrics that dictate how medical practices can look at patient and staff experience. Considering the following report findings will help improve satisfaction rates and have positive impacts on practice revenue and patient outcomes during the COVID-19 pandemic:
Data from the report is founded on 2019 data from more than 1,500 organizations through MGMA DataDive Practice Operations Report. More than 30,000 healthcare professionals currently use this data to analyze patient and medical practice trends. The MGMA DataDive Practice Operations Report explores a substantial amount of important medical practice topics, including industry-leading benchmarking data on patient satisfaction, staff burnout and turnover as well as ways to increase operational efficiency – all of which will help medical practices reopen and restore office visit volumes, both for in-person visits and for the expansion of telehealth services.