Factors Fueling Patients' Mistrust
A growing mistrust of medical providers could be traced back to doubts about scientific validity and treatment costs, according to Luke Hansen, M.D., M.H.S., chief medical officer of Arcadia, a healthcare data analytics company.
Americans’ trust in physicians and hospitals plummeted 31% after the COVID-19 pandemic, falling from 71.5% in April 2020 to 40.1% in January 2024, according to a study published in JAMA Network Open in August 2024.
Luke Hansen, M.D., M.H.S.
“Erosion of trust in the industry overall, specifically in the providers, is really dangerous,” Luke Hansen, M.D., M.H.S., chief medical officer of Arcadia, said in a video interview with Managed Healthcare Executive. “In some ways, I think it’s a response to the larger questioning of scientific validity that's occurring. People might also have financial stress because of their healthcare condition that translates to their provider.”
Hansen went on to explain how patients’ distrust can lead to treatment challenges.
“Fundamental to chronic disease management is behavior change,” he said. “If a patient who has no symptoms of their chronic disease is going to do the right thing, they need to trust whoever is telling them to do the right thing,” he said. “That’s something biological that we're fighting against in human nature.”
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