Top online resources patients are using to aid in healthcare
A poll by Morning Consult on behalf of University of Phoenix, has revealing results about online health resources.
Americans are turning to online health resources, like WebMD, as a substitute for primary healthcare, according to a new poll.
This poll, conducted by Morning Consult on behalf of University of Phoenix, of more than 2,200 U.S. adults, found that nearly two-thirds (59%) of Americans are turning to online health resources.
The survey results provide insights on what healthcare services U.S. adults use, what services they prefer to use, and how they are taking control of their own healthcare management.
The top online resources patients are using
Although WebMD and resources like it seem to be preferred by patients, other healthcare technologies are not being embraced at a higher rate, according to the poll. Just a quarter of Americans who have access to health technology use resources such as e-prescription filing services (26%), online health records (25%), and online appointment booking services (15%).
SavronThe industry at large has seen a shift to a patient-centered, quality-of-care model that utilizes technology at a higher rate as a way of gaining efficiencies in operations and increasing engagement with patients, says says Doris Savron, executive dean, University of Phoenix College of Health Professions.
“Still, technology is only one piece of the puzzle,” she says. “While technology offerings remain important to the patient experience, healthcare providers’ interpersonal skills continue to be the most important factor in ensuring a quality healthcare experience.”
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