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Humana's four-tier benefit design: What does it look like, and how has it been working?

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It's been a year and a half since Humana, Inc, made the move to a four-tier benefit design. Humana's rationale for evolving to the four-tier model, the technology and programs developed to support this benefit structure, and the initial success were discussed by James Stines, director of pharmacy sales for Humana.

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