In this first of a two-part article series, Curtis Gattis, CEO and co-founder of LeadingReach, discusses how healthcare organizations participating in risk-based contracting or value-based financial and care delivery models are currently facing major challenges with integrating, managing and tracking care coordination and communication capabilities within provider networks.
Healthcare organizations participating in risk-based contracting or value-based financial and care delivery models are currently facing major challenges with integrating, managing and tracking care coordination and communication capabilities within provider networks. Poor coordination and communication not only cost the healthcare industry billions of dollars each year but also negatively impacts patient outcomes.
In the U.S., about 80% of all serious medical errors involve miscommunication during care transitions to different settings, which results in costly readmissions, missed appointments, medication errors and other preventable harm. It’s fair to say communication in healthcare is broken.
For value-based organizations to manage costs and deliver better care to patients, it’s essential to identify care coordination and communication challenges and use communication and data-driven insights to overcome them. The goal is to improve processes, and the best way to do that is by connecting networks and bringing together disparate HIT infrastructure.
Why care coordination and connecting networks matter
As value-based care models continue to take center stage in the healthcare landscape, it is critical to manage referrals and ensuring that patients get the care they need in a timely manner at the “appropriate setting of care according to their health plan.”
Many organizations, regardless of their tenure or how far along they are in their value-based journeys, face key challenges that stunt their ability to consistently deliver the level of care they intend to provide. For accountable care organizations (ACOs) and other value-based organizations that aren’t satisfied or lack key capabilities in this area, addressing the challenges requires a reassessment of workflow and care delivery processes. In many cases, the success or failure of value-based care is largely driven by care coordination processes, which impact your ability to communicate and manage patient transitions and referrals.
Establishing an integrated network requires implementing the right tools upfront, and achieving this level of coordination has historically been a challenge given that most providers use different EHR systems. Full visibility across your network requires a stackable platform that sits on top of legacy EHR and existing HIT infrastructure to bridge data gaps and communication silos. Once tools are implemented to enable care teams to ubiquitously communicate internally and externally, it’s easier to identify where workflow bottlenecks are occurring. Identifying overarching operational and clinical care coordination and referral management goals are key to improving value-based processes.
Top 4 goals for improving care coordination
It is impossible to get a complete picture of your provider ecosystem when disparate EHRs cause data silos. However, when your network is connected using a digital platform, your organization will be equipped with insights needed to identify problem areas and opportunities for improvement. Here are four ways to solve care coordination problems:
Curtis Gattis is the CEO and co-founder of LeadingReach, a healthcare platform and care coordination company in Austin, Texas.