March 21, 2021
Article
How consumers feel about their virtual care encounters will influence everything from CAHPS surveys to compensation beyond the pandemic.
July 01, 2020
Article
More than half of approximately 600 consumers (52%) surveyed in mid-March—the time when major metropolitan areas began issuing “shelter-in-place” orders and encouraging “social distancing”—said they had not been given direct guidance from either their payers or providers regarding the novel coronavirus.