Suzanne is chief commercial officer of SPH Analytics.
Why 2021 Patient Experience Will be Tied to Telehealth Success
How consumers feel about their virtual care encounters will influence everything from CAHPS surveys to compensation beyond the pandemic.
How Proactive Patient Engagement Can Influence Patient Health During COVID-19
More than half of approximately 600 consumers (52%) surveyed in mid-March—the time when major metropolitan areas began issuing “shelter-in-place” orders and encouraging “social distancing”—said they had not been given direct guidance from either their payers or providers regarding the novel coronavirus.
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