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How healthcare execs are prioritizing new technology-and the challenges holding them back.
Health system and hospital decision makers are prioritizing technology investments based on their two top challenges-how to counter declining reimbursement, and how to improve the patient experience.
The survey, conducted by Porter Research on behalf of SAP, polled 100 healthcare CEOs, CFOs, and CIOs, delves deeper into their key issues for health systems and how they will prioritize new technology investments over the next three years.
According to the survey, reimbursement is declining as a result of cost inflation outpacing reimbursement, and also reimbursement models are changing to varying degrees, from fee-for-service to outcomes/value based. Not every provider is equipped yet to deliver care profitably under these new models, and in the absence of the right technologies and tools, will struggle under risk-based contracts with health plans. Improving the patient experience is being driven by intensified consumerism, where, just as they experience in other areas of life, patients increasingly seek fast, automated, digitally connected experiences in healthcare, as well. Additionally, keeping patients healthier-which a better experience contributes to-gives hospitals better financial outcomes, too.
The survey also found:
Related article: Managed Care Technology Survey 2019
“As managed care executives work closely with providers, it’s important they know what technologies providers plan to invest in and deploy,” says Werner Eberhardt, PhD, global head of healthcare at SAP. “Moreover, survey respondents shared that they believe the greatest impact on improving patient experiences is through data sharing between providers, payers and government and industry. Presumably, this may result in investing in shared technology between managed care and providers, or using application program interfaces to connect their respective systems for easier data sharing.”
Other findings include: