Technology purchases must be effective, not just efficient

December 1, 2001

How much should a managed care organization invest in information technology?How can an MCO ensure that IT is making a worthwhile contribution to itsbusiness? The answers to these questions will be central to business successin the 21st century as MCOs must balance effectiveness (getting the businessdone well) with efficiency (getting it done at minimal cost). Current ITbenchmarks and measurement systems are failing to demonstrate business value.