Hospitals who have deployed a smartphone-based communications platform, surveyed by Spyglass Consulting Group identified five forward-looking opportunities to expand their existing deployments.
Hospital IT smartphone investments are driving clinical transformation, according to a new study.
“Trends in Clinical Communications and Collaboration 2018,” from Spyglass Consulting Group, reveals findings of an end-user market study identifying the market opportunities and challenges for hospitals and health systems when it comes to mobile communications.
“Hospitals and health systems are making significant enterprise-wide investments in smartphones and secure mobile communications platforms to drive clinical transformation and address the mission- and patient-critical communications requirements of clinical and nonclinical mobile workers within the hospital and across the care continuum,” says Gregg Malkary, managing director, Spyglass Consulting Group.
Study findings were derived from more than 100 in-depth interviews with healthcare professionals working in hospital-based environments across a broad range of medical specialties, organization types, and organization sizes.
Discussions focused on work flow inefficiencies in communicating with care team members and patients, current usage models for smartphones and mobile communications solutions, and barriers for widespread mobile communications adoption.
Spyglass also evaluated key vendor product offerings and identified early adopter organizations that have successfully deployed these solutions.
Hospitals surveyed identified common communications challenges experienced by healthcare professionals that include:
“With the transition toward patient-centered care and value-based purchasing, hospitals surveyed are evaluating next-generation platforms and upgrading their technical infrastructure to help achieve the Triple Aim framework by enhancing team-based communications and collaboration, streamlining work flow processes, and improving care coordination,” Malkary says.
Next: Mobile communication is top focus
Seventy-three percent of hospitals surveyed have developed or were developing strategies to address the communications, collaboration, and computing requirements of clinical professionals and other mobile workers across medical departments, standalone hospitals, and ambulatory environments.
Forty-eight percent of hospitals surveyed have identified or were identifying compelling ROI models to justify mobile investments (investments in mobile devices, software, infrastructure and services to support a large investment) that provide quantifiable metrics to demonstrate cost reductions, outcome improvements, and staff/patient satisfaction.
Sixty-eight percent of hospitals surveyed are using middleware to collect, monitor, and manage data, alerts and alarms generated from hospital legacy systems including nurse call, biomedical devices, EHR, pharmacy, and laboratory. Middleware is a platform that enables integration and connectivity with a wide variety of different biomedical devices, clinical information systems, EHR, etc. "This is important because it allows the communications to include appropriate context which can help close the communications loop," Malkary says.
Hospitals surveyed who have deployed a smartphone-based communications platform-a platform based on the use of a smartphone to support communications and collaboration amongst and between other care team members, as opposed to a pager or VoIP handset, identified five forward-looking opportunities to expand their existing deployments: