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Survey shows more than half of consumers want to use voice assistants for healthcare.
Orbita, Inc., provider of a healthcare conversational AI platform, announces the release of the Voice Assistant Consumer Adoption Report for Healthcare 2019. To develop this report, Orbita sponsored independent research by Voicebot.ai, an online publication and research source dedicated to voice and AI technologies.
Based on a survey of 1,004 U.S. adults, the report includes these key highlights:
• 7.5% of U.S. consumers have used voice assistants such as Alexa or Google Assistant for healthcare as of September 2019;
• Nearly 52% would like to use voice assistants for healthcare use cases in the future;
• 18- to 29-year-olds are the most likely to have used a voice assistant for healthcare-related services, but 45- to -60-year-olds are the most bullish on the technology.
The 40-page report includes 20 charts, 10 case studies highlighting today’s real-world, voice-powered healthcare solutions, and 35 pages of analysis. It is available at no cost for download at voicebot.ai.
“This report is the first comprehensive analysis that considers how consumers are using voice assistants today for healthcare-related needs, explores features they’d like to see in the future, and highlights how provider and technology organizations have responded to the opportunity thus far,” says Orbita President Nathan Treloar.
“From a clinical perspective, voice offers tremendous opportunity to engage with patients in ways we never before imagined,” says Teri Fisher, MD. “This report provides valuable information for organizations that may be questioning their approach or timing with new voice offerings.”
Fisher is founder and host of two podcasts, VoiceFirst Health and Alexa in Canada. He is a practicing sports medicine physician and assistant clinical professor at the University of British Columbia.
The report publisher, Voicebot.ai, launched three years ago as an experimental blog and has transformed into an online publication and research source dedicated to voice and AI technologies. In September the site surpassed 4 million page views and 1 million unique visitors, with more than 2,000 original articles published.
“We are pleased to collaborate with Orbita to publish the first comprehensive report analyzing the intersection of voice assistants and healthcare,” says Bret Kinsella, Voicebot.ai founder and CEO. “Consumers are enthusiastic about the potential of these new technologies and we hope the data help healthcare organizations better understand the market and make decisions about how they can leverage voice assistants to enhance patient engagement.”
Tracey Walker is senior editor of Managed Healthcare Executive