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Health execs should consider consumers’ desires as they work to tailor their telehealth programs to ensure healthy adoption rates, and ultimately to drive improved outcomes.
A national consumer survey has revealing findings about telehealth awareness and adoption.
American Well, which offers telemedicine services for health systems, health plans, employers, and physicians, commissioned Harris Poll to conduct an online study among more than 2,000 adults to measure usage and sentiments toward telehealth. The results are weighted to be representative of the American adult population across standard demographics.
Key highlights include:
“Building telehealth programs that consumers 1) need and 2) are willing to adopt and find ongoing value in is important,” says Antall.
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“This survey brings to life insights across different demographics related to how people do use and want to use telehealth,” he says. “The data provides a critical lens for healthcare executives to look at their current telehealth efforts and ensure they align with consumer willingness and interest. For example, the data tells us that people-seniors in particular-see value in using telehealth for things like prescription renewals, chronic disease management, and follow-up care. While millennials, on the other hand, are signaling strong interest in telehealth-oriented behavioral health support. Healthcare executives should consider consumers’ desires and these data points as they work to tailor their telehealth programs to ensure healthy adoption rates, and ultimately to drive improved outcomes.”
Another important takeaway for healthcare executives is that the vast majority of people are willing to use telehealth.
“This presents a great opportunity for healthcare executives to capitalize on this willingness by not only launching new programs but executing associated education campaigns and efforts around telehealth’s availability, value, and impact,” says Antall. “Education is important because many patients don’t realize their doctor offers telehealth and some question whether their health plan covers telehealth.”
Finally, given that over half of consumers are open to using telehealth for chronic care, healthcare executives should consider using telehealth as a way to deliver more complete and effective care to these patients and as a potential lever to drive down chronic care costs, according to Antall.