Six Sigma enters the healthcare mainstream

Wendy M. Novicoff, PhD

Ian R. Lazarus, FACHE

Ian R. Lazarus, FACHE is on the Editorial Advisory Board of Managed Healthcare Executive. He also is managing director of Creative Healthcare USA (, a consulting firm providing strategic advisory services to healthcare provider

What do you do when you have exhausted all options for improving performance in an environment that is determined to protect the status quo? What do you do when your organization has reached the presumed limit of potential performance and has grown all too comfortable with its market lead?