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Care Access Benchmark Report for Health Plans

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Article

Health Plans have invested time and resources to provide members with accurate information about in-network care options and costs, resulting in a significant boost in member trust. Yet a gap still exists between the tools health plans offer and the overall member experience.

Kyruus Health's Care Access Benchmark Report delves into consumer expectations, offering broad insights into what members want when interacting with health plans to search, select, and schedule care.

The report reveals these key findings:
- 66% of consumers wish their health plan’s website included more detailed provider profiles
- 85% of Millennials wish their health plan offered more accurate provider information
- 87% of consumers want accurate cost estimates for care – but only 39% have access to those estimates

Complete the form below to download the report.

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