2024 Care Access Benchmark Report for Health Plans


The Care Access Benchmark Report for Health Plans provides a comprehensive overview of the current state of care access and digital engagement. The survey reveals why members are skipping or delaying care and underscores the growing demand for digital self-service functionalities.

Despite progress in transparency tools, consumer awareness and usage of these tools are declining. Inaccurate provider information continues to be a challenge, leading to care delays or avoidance. The report also highlights notable generational differences. Generation Z, now the leading users of transparency tools, demand more from health plans, including detailed provider profiles. In contrast, older generations show less awareness of digital offerings.

Download the report for more insights and actionable steps to understand breakdowns in the member experience.

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