A new healthcare cost transparency law in New York State created to protect consumers requires insurers to publish clear information about health plan rules.
Health plans focused on communicating more effectively with their members got good news from the J.D. Power 2015 Member Health Plan Study, which showed a 17 point bump in satisfaction in the areas of information and communication.
Optima Health, which has seen a 500% increase in individual members since 2013, is using technology processes and platforms to monitor and automate the customer experience.
Public and private insurers are seizing the opportunity to devise programs that promote preventive care and positive behaviors.
CMS' guidelines are helping Medicare Advantage organizations to develop and implement member rewards programs that improve health and prevent injury and illness.
The Affordable Care Act has ushered in a new era of convergence among healthcare payers and providers.
Customers at 7-11 stores who use a bill-paying system will receive information promoting the Affordable Care Act’s open enrollment period on their printed receipts, allowing HHS to reach financially underserved consumers.
Engaging patients is not simply about providing them with basic health information, but going beyond this to provide information that is truly relevant and of use to them.
While patients may complain about the rising cost of their healthcare, few of them appear willing to do much about it, according to a new survey.