Deborah Feldman, president and CEO of Dayton Children’s Hospital, has one goal in mind: “Keeping more of our children local for their care,” she says.
The hospital, the only pediatric one in the Dayton, Ohio region, provides care for more than 300,000 children every year across 20 Ohio counties and eastern Indiana in a network of care facilities.
“Dayton Children’s has seen a significant increase in patients over the last several years despite being in a market which is demographically not growing,” says Feldman,
Upon joining the organization in 2012, she led the creation of Destination 2020, a strategic roadmap to guide the hospital into the rapidly changing future of healthcare.
Managed Healthcare Executive (MHE): What is the biggest win that you have had at Dayton Children’s Hospital?
Feldman: We have been laser-focused on executing Destination 2020. The plan has four pillars: Providing the exceptional patient experience, offering the right services, building strong physician integration between our pediatric subspecialists and our community pediatricians and family physicians, and developing positive care alliances between Dayton Children’s and other healthcare institutions, such as hospitals, medical schools, etc. Additionally, the plan includes four internal momentum builders: the right talent, modern technology, proactive culture, and financial vitality.
As a result of the plan, we identified key strategies including:
- The need to upgrade our facilities, resulting in the opening of a new state-of-the art patient tower in 2017 and an ambulatory destination center including an emergency department, surgery center, imaging, orthopedic and sports medicine center, a medical office for comprehensive ambulatory services, a sleep center, and two private pediatrician offices.
- The need to recruit more physicians to provide the right services for our community, resulting in the recruitment of more than 100 new pediatric subspecialists, adding or expanding needed medical services and reducing wait times for appointments.
- Significantly expanding our outpatient mental and behavioral health services. We will soon be opening both a behavioral health emergency assessment center and 24-bed inpatient unit.
- The development of a Clinically Integrated Network with more than 100 of our local pediatricians participating.
- Building upon and adding new healthcare organizations as partners.
- Strengthening our culture through employee and physician engagement, both are now in the top decile of engagement across both all hospitals and children’s hospitals.