Too many consumers are facing routine barriers in the attempt of seeing a physician, according to a recent survey by Cigna.
According to Cigna’s website, the survey was compiled of 1,250 people who were asked about their healthcare experiences and the factors that can be barriers to receiving care. These barriers the survey found are affordability, simplicity, and predictability.
Nearly 71% of people surveyed admitted to avoiding or delaying a doctor’s visit.
The top responses were:
- High costs (43%)
- Lack of time (41%)
- Lack of health insurance (34%)
- Inconvenient office hours (31%)
- Long wait times (24%)
- Transportation difficulties (21%)
The study also identified consumer needs, finding:
- Ninety percent of respondents would consider knowing actual drug costs and where to get the best prices to be a real benefit.
- Fifty-seven percent feel the complexity of the healthcare system is a barrier to care; close to six in ten consumers agree the healthcare system is so complicated they have trouble getting the help and answers they need.
- Seventy percent of respondents agree they want to speak with someone immediately, regardless of the time of day, when they have an issue.
- Eighty-seven percent of consumers say health insurance plans should make it easy for customers to talk to a doctor or nurse 24/7.
- More than half say a health insurance plan that helped identify opportunities to decrease out-of-pocket costs would make them more interested in that plan.
According to Cigna, there are solutions to these needs.