"Transportation plays a critical role in lowering the cost of healthcare by ensuring patients get the care they need when they need it," says Todd Pietri, managing partner of Activate Venture Partners. "Ride Health empowers healthcare providers, payers, and patients to leverage technology and data to improve health outcomes at a lower cost. We feel fortunate to be in business with an innovative company addressing a large and attractive market with a powerful value proposition."
Penn Medicine reduces costs, no-shows and length of stay
For hospitals and health systems, Ride Health helps patients access primary care, adhere to chronic disease treatment plans, receive post-acute follow up care, and get home safely after emergency department visits or hospital admissions. Healthcare providers across the country are using Ride Health to reduce appointment no-shows and late cancellations, improve on-time arrivals, reduce delayed discharges, and improve patient experience and outcomes.
Philadelphia-based Penn Medicine has been using Ride Health to arrange rides for patients from their homes to appointments and from the hospital to home, contributing to reduced costs related to patient transportation in the outpatient setting and an average reduction in length of stay by 6 hours for patients qualifying for service within the inpatient setting.
"It can take three buses and an hour for a patient to travel three miles," says Roy Rosin, MBA, chief innovation officer of Penn Medicine, which includes the Hospital of the University of Pennsylvania. "That's a significant obstacle that many patients, especially those low-income or mobility-challenged patients, can't overcome. Ride Health lets us order and track vehicles and has delivered a 98% rate of on-time arrivals, which dramatically cuts the high cost of a delay."
Transportation management for health plans
In addition to its work with health systems, Ride Health now supports transportation benefit management for health plans in 10 states, optimizing utilization across all transportation modes including mileage reimbursement, public transit, ride-hailing, wheelchair-accessible vehicles, ambulettes, and basic and advanced life support ambulances.
Ride Health handles roster management and eligibility screening for members, ride scheduling through a self-service Member Portal and managed contact center, and a real-time feedback system designed to reduce complaints and grievances. The resulting improvements in operational performance and available ride data drive lower costs, increased member satisfaction, and greater accountability.