79% of healthcare professionals say the patient experience is a top priority—but only 31% have well-established efforts in place. In partnership with The Beryl Institute, SMG ran a study that fielded results from 1,500 healthcare professionals. The published report from SMG identifies 12 key takeaways that HCOs can use to go beyond CAHPS and incorporate the culture of PX at every level of the organization.
Download the report to answer the following questions:
• What should you know about the patient experience today?
• Are your patient experience efforts well established?
• How can a unified approach to PX impact the rest of your organization?
Service Management Group (SMG)