7. How will patients and caregivers be affected?
“Too many assessments, recommendations, payment decisions, and policy guidance neglect to consider the impact on the end-user’s disease experience, recovery, life goals, or long-term costs,” says Jennifer Bright, acting executive director, Innovation and Value Initiative, a collaborative developing new scientific approaches to measuring value in healthcare.
Terry Rowinski, president and CEO at healthcare technology company, Health Payment Systems, agrees, particularly when it comes to payment and collection technology. “A better patient/member experience is a solution that pulls together all the EOB claim information, along with all of the bills from all providers for the family into a single, consolidated statement/platform,” he says.