Retaining members is important for any health plan. Obviously there will always be defections, but many can be prevented.
Here’s how payers can build an action plan to directly address their Health Outcomes Survey and CAHPS Star measures, and thus impact their overall Ratings.
We know you’re pressed for time, so we’re here to help. Listen to this two-minute podcast for critical takeaways from three of our top articles.
Here’s how health systems can provide patients with ways to improve their overall financial experience as the frustration around high-deductible health plans continue to encourage patient consumerism.
Patients who lack resources likely won’t have improved health outcomes even with interventions. Some plans are exploring how to address the problem.
The success of any value-based care model depends on achieving a strong relationship with members. Here’s three ways how.
Providers are coming up short when it comes to HEDIS measures related to substance abuse. Here’s how one health plan is changing that.
As the healthcare system shifts from a focus on employee-based plans to consumer-based plans, insurers have to find new ways to engage and motivate members.
Here’s how to take consumer-centricity more seriously as expectations increase.
Finding ways to communicate directly with and provide tailored services to LGBT individuals has been a challenge for managed care organizations, but experts say breaking barriers is imperative.