2. CrossChx Olive
Olive by CrossChx is a virtual care assistant that uses artificial intelligence to automate repetitive tasks and workflows by working with existing healthcare technology. The makers of Olive recommend treating the technology like an employee—give Olive an email address and sign it into your EHR system, chat, patient portals, and other process management software. There is no additional software to install or learn as Olive integrates the technology you already have to make it work smarter.
“We decided that if a hospital or other healthcare entity on-boarded Olive like they do a human, gave her an account for their IT systems and created an email address for her, we could program Olive to use those tools to perform tasks that users normally operate,” says Sean Lane, CEO of CrossChx. Lane adds that Olive was launched in March 2017 and is being used by more than 300 health systems.
Olive’s technology gets smarter over time by predicting when to send appointment reminders and making prior authorizations more efficient by working 24/7. The application has multiple uses, including offering care suggestions and alerts to case managers, and engaging patients directly via instant chat and share forms. Olive uses machine learning to identify and engage patients that need preventative health screenings, curated disease-specific content, and setup transportation services for patients that may not have the ability to travel for their healthcare services.
“One of the things that we learned about healthcare is that there are many different applications being used by many different employees at a single facility. Healthcare facilities make significant investments into EHRs, email, phone, chat, analytics, patient portals, revenue cycle tools, and the list goes on—not to mention the time spent on hiring and training staff on these applications at disparate parts of their health systems. Why add another application that doesn't work with current software and why hire yet another employee to train and learn these applications?”
3. iGlucose by Smart Meter
The iGlucose blood glucose monitor uses mobile technology to deliver readings and reports to a patient’s care team including providers, family, and other loved ones. The device is able to read glucose test strips in five seconds. After each reading, blood glucose results are automatically sent through Vodafone’s cloud technology to the user’s “Circle of Care.” The Circle of Care includes family, caregivers, and members of the user’s healthcare team designated by the user prior to use. The user can determine what types of notifications they receive, and how they receive them. Family and friends are able to send messages of encouragement and support to the user, while healthcare providers can send reminders and tips to help the user with diabetes management.
Providers can access the iGlucose web portal that has real-time data that can assist with individual patient and population health management. An application program interface (API) is also available for third-party partner data management.
“Via the iGlucose web portals, physicians or diabetes educators can review the patient’s blood glucose results and proactively manage any exceptions. If a patient’s glucose starts trending out of range between visits, iGlucose helps healthcare professionals identify the issue so they can provide guidance to help the user bring glucose back in range,” says Laurel Groven, vice president of strategic marketing and business development for Smart Meter. “The web portals also give self-insured employers, payers, and pharmacy benefits managers visibility into their members’ true testing frequency and compliance. Having accurate testing and trend information helps these providers control costs and work to improve diabetes outcomes.”
The device is currently being used in a pilot program for key customers, and is expected to be on the market by late 2017.